Frequently Asked Questions
1. What are the shipping costs for deliveries within Greece?
Shipping costs for deliveries within Greece are covered by our company.
2. In how many days will I receive my order?
The shipping time is 7-14 working days, starting from the day you complete your order and depends on the destination (except if it is a special order).
3. How do I know that my order has been submitted?
After every order, an automated e-mail regarding your order will be delivered to your e-mail account, in which you can find the tracking number. If you do not receive this e-mail, please contact us at: +30 6945499820.
4. How can I change a purchased product or ask for a refund?
Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
If you bought a product or a service online with us, you have the right to cancel and return your order within 14 days. Moreover, we offer an extension of the return period to 30 days after the order was sent to you.
After we receive the product and conclude that it is in an excellent condition (in the condition, in which it was by the time we sent it you, in its package and along with all the necessary documents f.e. receipt), we will make the refund or change the product.
5. How can I pay for my order?
We support the following payment options for your convenience:
1. Deposit to a Bank Account
After consideration with the store’s manager you can make a deposit to our store at the following bank account:
ALPHA BANK
IBAN GR5001407870787002002007630
BIC / SWIFT CRBAGRAA
Ariadne Bardi
For your convenience, please give your bank name and order number as a reason the transaction. After your transaction, please submit your receipt by mail, fax or let us know by phone.
The payment should be made by only one deposit to our Bank Account.
2. Credit Card
We support Visa, Mastercard, Maestro, American Express credit, debit and prepaid card payment options.
3. Cash on Delivery by Courier (for deliveries within Greece only).
The final amount of your order together with the shipping costs will be paid to the Courier at the time of receipt.
Due to the fact that sometimes the recipient forgets to receive his order, as a result of which the products are shipped and returned, in the event of a payment you will have to deposit after consideration with the store’s manager.
According to Greek Law, for orders above 500€ cash on delivery by courier is forbidden. Therefore, you should choose an alternative payment method of the ones given above.
4. At the Shop
Visiting our physical location at Nikiforou Theotoki 85, Corfu 49100 Greece during our business hours.
